Refund Policy

Effective Date: August 16, 2025

Overview

At Jottings, we strive to provide exceptional service and customer satisfaction. This Refund Policy outlines our approach to refunds and cancellations for our microblogging platform services.

Current Service Model

Free Services

  • Basic Jottings accounts are currently provided at no cost
  • No refunds are applicable to free services
  • Free accounts may be cancelled at any time without penalty

Future Paid Services

This policy will apply to any paid features or services we may introduce:

  • Custom domain hosting
  • Premium themes and customization
  • Advanced analytics and insights
  • Priority customer support
  • Enhanced AI writing assistance
  • Having posts beyond a certain threshold number
  • Having high traffic to your microblogging site

Refund Eligibility

When Refunds Are Available

We provide refunds in the following circumstances:

Service Outages

  • Extended service unavailability due to our problems (>48 hours)
  • Critical features non-functional for extended periods (>48 hours)
  • Data loss due to system failures on our end

Billing Errors

  • Duplicate charges or incorrect billing amounts
  • Charges for services not ordered or received
  • Technical errors in payment processing

Service Cancellation

  • You may cancel your monthly subscriptions at any time, your purchased duration to the service will expire after that
  • Unused portions of annual subscriptions (prorated) after the current partial month is completed
  • Service discontinuation or major feature changes

When Refunds Are Not Available

Refunds will not be provided for:

  • Violation of Terms of Service resulting in account suspension
  • User error or misunderstanding of service features
  • Third-party service costs (domain registration, etc.)
  • Partial month usage of monthly subscriptions
  • Services already consumed or delivered

Refund Process

How to Request a Refund

  1. Contact Support: Email us at billing@jottings.me
  2. Provide Details: Include account information (email, site name) and reason for refund
  3. Documentation: Attach relevant receipts or transaction records
  4. Review Process: We will review your request within 5 business days

Required Information

  • Account username or email address
  • Transaction ID or payment reference
  • Date of payment and amount charged
  • Detailed explanation of refund reason
  • Supporting documentation (if applicable)

Processing Timeline

  • Initial Response: Within 24-48 hours
  • Review Period: 3-5 business days for standard requests
  • Complex Cases: Up to 10 business days for investigation
  • Refund Processing: 5-10 business days after approval

Refund Methods

Payment Method Matching

  • Refunds will be processed to the original payment method
  • Credit card refunds may take 3-5 business days to appear
  • PayPal refunds (if available) typically process within 24 hours
  • Bank transfers (if available) may take 5-10 business days

Alternative Methods

If the original payment method is unavailable:

  • Account credit for future services
  • Alternative payment method (with verification)

Subscription Cancellations

Monthly Subscriptions

  • Cancel anytime before next billing cycle
  • No refund for current month usage
  • Service continues until end of billing period
  • No cancellation fees or penalties

Annual Subscriptions

  • Cancel within 30 days for full refund
  • After 30 days: prorated refund for unused months
  • Minimum usage charges may apply for some services
  • Service continues until end of paid period

Domain and Third-Party Services

Domain Registration

  • Domain registration fees are non-refundable
  • Domains remain under your control upon cancellation
  • Transfer assistance provided upon request

Third-Party Integrations

  • Costs for third-party services are non-refundable
  • Integration setup and configuration fees are non-refundable
  • Existing integrations remain functional after cancellation

Special Circumstances

Service Outages

  • Automatic account credit for qualifying outages
  • Service level agreement (SLA) credits applied automatically
  • Extended outages may qualify for additional compensation

Data Migration

  • Free data export provided for all accounts
  • Migration assistance for complex cases
  • Standard formats: JSON, RSS, Atom

Force Majeure

  • No refunds for service interruptions due to:
    • Natural disasters or emergencies
    • Government actions or regulations
    • Internet infrastructure failures
    • Cyber attacks or security incidents

Dispute Resolution

Internal Process

  1. Contact customer support for initial resolution
  2. Escalate to billing manager if unsatisfied
  3. Final review by management team

External Options

  • Dispute with payment processor (credit card chargeback)
  • Contact consumer protection agencies
  • Seek legal counsel for significant disputes

Policy Updates

Notification of Changes

  • Email notification to all affected users
  • 30-day notice for material changes
  • Grandfathering of existing subscriptions
  • Option to cancel before changes take effect

Retroactive Application

  • Policy changes typically apply to future transactions
  • Existing disputes governed by policy at time of purchase
  • Beneficial changes may be applied retroactively

Fair Use

Abuse Prevention

  • Refund requests are monitored for patterns of abuse
  • Excessive refund requests may result in account restrictions
  • False or fraudulent claims may result in account termination

Contact Information

For refund requests or questions about this policy:

  • Email: billing@jottings.me
  • Subject Line: "Refund Request - [Your Username]"
  • Response Time: Within 24-48 hours
  • Business Hours: Monday-Friday, 9 AM - 5 PM UTC

Acknowledgment

By using Jottings services, you acknowledge that you have read, understood, and agree to this Refund Policy.

Last updated: August 16, 2025